FAQ

How long does shipping take? 

We process orders within 1‑3 business days. Delivery typically takes 2–7 business days depending on your location. You’ll receive tracking information once your order ships.

Where do your products ship from?

Our suppliers are located in the United States and Europe, so your order ships from the closest warehouse to ensure fast delivery.

What is your return policy?

We accept returns and exchanges within 30 days of delivery. Items must be unused and in original packaging. Email support@trailtailsco.com with your order number to start a return.

How can I contact you?

You can reach us any time at support@trailtailsco.com or through the contact form on our Contact page. We aim to respond within 24 hours.

Do you offer international shipping?

Currently we ship to the U.S. and select countries in Europe. If your country isn’t available at checkout, please contact us and we’ll do our best to accommodate.